Case Study: Leading Futures Exchange slashes troubleshooting time by 89% and improves customer experience with Corvil

Futures exchange enhances customer experience with Corvil

A leading futures exchange that supports more than $25M in bilaterally negotiated block transactions and 13,000+ futures products faced rising volumes of market data (hundreds of millions of messages) and increasing customer connections. As client-side infrastructures and automated trading strategies changed, the exchange struggled with long delays identifying, diagnosing and resolving service degradations and customer queries, and spent significant development effort creating complex log-parsing rules for support and compliance.

By deploying Corvil across its order routing infrastructure and ticker plant, the exchange gained real-time, zero-impact analysis of market data and order flows, customer-specific subscription and feed insights, automated discovery of new order flows, and live and retrospective network/performance metrics with intuitive packet capture and indexed search. The result was improved customer experience and more efficient operations: troubleshooting and isolating client issues fell dramatically (time-to-isolate reduced by 89%), problems are diagnosed in minutes rather than hours, and developer opportunity costs were reduced.