Case Study: Leading Global Insurer achieves faster MTTR and assured digital experience with Corvil Analytics

Corvil analytics delivers digital experience returns for Leading Global Insurer

A leading global insurance firm with more than $950B in assets and 140,000+ employees and advisors faced growing difficulty assuring digital experiences for millions of users as services expanded worldwide. Legacy NPMD tools left IT and network teams with limited end-to-end visibility across LAN and WAN, making it hard to identify the source, scope and impact of performance issues for VoIP, virtual desktops and HTTP-based business applications.

Corvil deployed application-centric network analytics integrated into the IT operations ecosystem to monitor virtual desktops, VoIP, multi-vendor services and application traffic across data centers and WANs. The platform delivered live and historical quality metrics (e.g., VoIP MOS, microbursts, latency), surfaced traffic and capacity bottlenecks, detected early error indicators, and fed a single IT event interface—cutting MTTR from hours to minutes, increasing Level 1 resolution and proactive problem detection while reducing operational risk from service degradation.