Case Study: Fortune 500 Insurance Company achieves 30% manual labor savings with Cortical.io Contract Intelligence

How a Fortune 500 Insurance Company Saved 30% Manual Labor by Automating Its Quoting Workflow

Fortune 500 Insurance Company faced a costly, error-prone quoting process that required subject matter experts to manually extract key information from tens of thousands of competitor plans each year. Complex tables, multiple employee classes, varied carrier jargon, intermixed products and provisions requiring interpretation meant conventional tools failed, driving high labor costs. To address this, the company turned to Cortical.io and its Cortical.io Contract Intelligence solution.

Cortical.io Contract Intelligence was trained on five product types (LTD, STD, Vision, Dental, Life) and gave SMEs control to annotate and fine‑tune models without AI specialists. The system automatically extracts and interprets clauses (including from complex tables and scanned documents), highlights answers in context, and exports structured data to Excel. Cortical.io’s solution delivered a 30% reduction in manual labor—about 7,500 hours saved per year—while improving quote accuracy by surfacing provisions often missed in manual reviews.