Case Study: Ferguson Enterprises cuts credit decision time from days to minutes and improves accuracy with Cortera eCredit

Increasing accuracy and response times

Ferguson Enterprises faced a fragmented, decentralized credit-management process that left branches with inconsistent information and slow response times. Credit applications were often delayed during busy periods, turnover caused missed or poor decisions, and average processing time was 2.5 days (with 20% taking three days), prompting the need for an enterprise-wide system to prioritize, manage, and execute credit applications.

Ferguson implemented Cortera’s eCredit online decisioning to centralize credit policies, leverage multiple business credit sources, and route complex cases to analysts for quick follow-up. As a result, decisions that once took days are now rendered in minutes, local staff can review files in real time while customers wait, management gains full portfolio visibility, credit losses have been reduced, undersold opportunities identified, records are time-stamped for auditability, and staff have been freed for customer-facing activities—plus added cost savings from using multiple bureaus.

Ferguson Enterprises

John Culbert

Vice President of Credit