Case Study: True Classic boosts customer satisfaction and revenue with Corso Shipping Protection

True Classic - Customer Case Study

True Classic, a fast-growing direct-to-consumer apparel brand, sought a shipping protection solution that aligned with their rigorous efficiency standards. The challenge was to find a vendor that could delight customers with concierge-level service when deliveries went wrong, move at the brand's rapid pace without adding friction, and add value to the business rather than creating new overhead.

The company implemented Corso's Shipping Protection. This solution provided a seamless, high-touch claims process for customers while generating a significant new revenue stream. The results were outstanding, including a 97% customer satisfaction rate for post-issue resolution, a lift in average order value, and a dramatic reduction in the internal support team's burden. Corso became a trusted, long-term partner for True Classic.

True Classic

Ben Yahalom

Chief Executive Officer