Case Study: True Classic boosts customer satisfaction and revenue with Corso Shipping Protection

True Classic achieves 97% customer satisfaction with Corso

True Classic, a fast-growing direct-to-consumer apparel brand, faced the challenge of handling shipping issues like lost or damaged packages without burdening their internal team or eroding customer trust. They needed a solution that aligned with their core principles of efficiency and value, one that could delight customers, move quickly, and add value rather than overhead. They partnered with the vendor Corso to use its Shipping Protection service.

Corso implemented its Shipping Protection solution, which provided customers with a white-glove claims resolution service and added a new revenue stream for True Classic. The results were outstanding, including a 97% customer satisfaction rate for post-issue resolutions, a significant new high-margin revenue stream, a lift in average order value with no conversion impact, and a dramatically reduced support burden for True Classic's team. Corso became a trusted, long-term partner for the brand.

True Classic