Case Study: Topicals increases revenue and reduces shipping workload with Corso

Topicals Increases Revenue While Decreasing Workload

The skincare eCommerce brand Topicals was challenged with a high volume of time-consuming shipping issue requests, which took their customer service team an average of 20 minutes per ticket to manually process. They partnered with the vendor Corso to alleviate this CX workload without compromising their high standard of customer support.

Corso implemented its Concierge service and a Gorgias widget integration, which allowed for the rapid resolution of shipping problems. This solution decreased the time Topicals’ team spent on shipping-related tasks by 75%. Corso handles hundreds of customer issues monthly, resulting in an 83% attachment rate and facilitating over 45 reorders per month for the brand.

Topicals

Deja

Experience Manager