Case Study: Topicals reduces shipping support workload and boosts revenue with Corso

Topicals cuts shipping issue time by 75% with Corso

Topicals, an eCommerce skincare brand, was looking for a solution to alleviate its customer experience workload without compromising on support that reflected its brand values. The challenge was to efficiently handle a high volume of shipping issues for their customers. They partnered with the vendor Corso and began using its Corso Concierge service.

Corso implemented its Concierge team and a Gorgias integration widget to manage shipping issues and process reorders. This solution decreased the time Topicals' team spent on shipping-related tasks by 75%, cutting the average handling time from 20 minutes to under 7 seconds per request. The partnership with Corso also resulted in an 83% attachment rate and facilitated over 45 reorders per month.

Topicals