Case Study: SuitShop increases revenue and reduces workload with Corso Green Shipping Protection

SuitShop Increases Revenue While Decreasing Workload

SuitShop, an apparel retailer, sought to enhance its post-purchase customer experience and reduce the workload on its internal CX team related to shipping issues. The company partnered with vendor Corso and implemented its Green Shipping Protection service to address these challenges.

Corso's solution provided a concierge team to resolve lost, damaged, or stolen package claims within 24 hours. This integration worked seamlessly with SuitShop's existing order tracking from Malomo. The results for Corso were significant: 60% of customers added the protection, the Corso team handled over 75 tickets and reduced CX inquiries by more than 100, all while achieving a 100% customer satisfaction score. This created a new revenue stream for SuitShop and drastically minimized their internal support workload.

SuitShop

Garett K.

SuitShop