Case Study: SheFit saves time, money, and carbon with Corso

Shefit - Customer Case Study

SHEFIT, an apparel company, faced the challenge of efficiently handling a high volume of customer support tickets related to shipping issues. This workload was consuming valuable time that their small team needed to focus on other important business tasks. They partnered with the vendor Corso and implemented its Concierge service to manage these customer experience inquiries.

By using Corso Concierge, SHEFIT dramatically reduced its support burden. Corso efficiently handled an average of 300 tickets per month with an average resolution time of under one hour. The solution also directly increased revenue, with Corso successfully processing over 50 full-price reorders monthly. This partnership saved SHEFIT time and money while turning customer service mishaps into positive experiences that built brand loyalty.

SHEFIT

Melissa Dusendang

Director of Customer Experience