Case Study: Feels So Good achieves better customer experience and faster shipping issue resolution with Corso

FSG Prints Delivers a Better Customer Experience With Corso

Feels So Good Prints, a small apparel screen printing company, faced challenges in keeping customers happy due to issues with lost, stolen, or damaged packages as their business grew. They initially used another package insurance app but switched to Corso's Green Shipping Protection service after being promised a better solution.

Corso implemented its Green Shipping Protection, which included a dedicated Concierge team to handle all claims promptly via Slack communication. The solution resolved customer shipping issues with a CSAT score above 98%, saved Feels So Good hours every week, and generated over 15 reorders monthly. Corso also helped the company reduce its carbon footprint and provided guidance to increase customer engagement with the product.

Feels So Good

Ian G.

Operations Manager