Case Study: Brumate Boosts Sustainability and Reduces Workload with Corso

Brumate Boosts Sustainability While Reducing Workload

Brumate, a leading drinkware company, sought to enhance its shipping operations and customer experience while boosting its sustainability efforts. The company needed a solution that would reduce the workload for its customer experience team and provide better support for both domestic and international orders.

By implementing Corso and its shipping protection service, alongside the Passport solution for international sales, Brumate achieved significant improvements. Corso handled over 4,500 shipping-related tickets, leading to a 98% customer satisfaction score and an average response time of just over one hour. The integration also allowed for transparent international pricing and offset 604 metric tons of carbon, boosting sustainability. Corso's solution successfully reduced the internal workload while providing a superior post-purchase experience for customers.

Brumate

Daniel

Brumate