Case Study: Bohme improves customer experience with Corso

Bohme cuts 150+ monthly support tickets with Corso

bohme, a clothing and accessories retailer, was committed to providing excellent customer service but needed their ecommerce shipping experience to match the quality of their products. To address this challenge and offer customers peace of mind, they chose to implement the Green Shipping Protection service from Corso.

By integrating Corso with their Gorgias Helpdesk, bohme streamlined its customer service operations. This solution allowed customers to easily report shipping issues and enabled the CX team to handle claims efficiently from a single dashboard. The partnership with Corso reduced the team's ticket volume by over 150 per month, achieving a 97.7% CSAT score and freeing the team to focus on their core fashion business.

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