Case Study: Bohme improves customer experience and reduces support workload with Corso Green Shipping Protection

Bohme - Customer Case Study

Bohme, a clothing and accessories retailer, needed its ecommerce shipping experience to match the high quality of its products without overburdening its customer service team. To achieve this, they partnered with Corso and implemented its Green Shipping Protection service.

By integrating Corso with their Gorgias Helpdesk, Bohme created a seamless process for handling shipping issues, which drastically reduced their CX team's workload. The solution from Corso handles over 150 tickets per month, freeing the team to focus on other customer needs and contributing to a 97.7% customer satisfaction score.

Bohme

Diane D.

Bohme