Case Study: Birdies enhances customer experience and reduces shipping issues with Corso

Birdies maximizes Corso’s Gladly Integration to deliver an elevated customer experience

Birdies, a footwear company, faced a significant challenge with shipping issues that were creating a poor post-purchase experience and overburdening their internal Customer Experience team. They sought a more elevated solution than their previous provider and turned to the vendor, Corso, for its shipping protection service.

Corso integrated with Birdies' existing Gladly helpdesk to handle all shipping-related tickets, resolving them instantly and providing the team with full visibility into claims. This solution improved customer satisfaction and response times while alleviating the burden on Birdies' internal team. Furthermore, Corso's service allowed Birdies to retain sales revenue, as each replacement claim is fully paid for by the shipping protection.

Birdies

Donna

Birdies