Case Study: Ashley Furniture HomeStore achieves 76% faster non-emergency service with Corrigo

Largest Ashley Furniture franchisee improves instore service and reduces maintenance calls with Corrigo

Ashley Furniture HomeStore’s largest franchisee, Hill Country Holdings — which operates 149 locations across Texas, Washington, Oregon, and Idaho — faced major facilities management challenges: no computerized maintenance management system, manual and incomplete work requests, lack of proactive asset insight, and inconsistent capture of vendor service details. These inefficiencies caused long delays (many requests took up to two months) and discouraged employees from submitting service requests, so the company engaged Corrigo and its Corrigo Enterprise platform to address the problem.

Corrigo deployed Corrigo Enterprise with features like complete work-order data, auto-dispatching to vetted vendors, mobile app request entry, troubleshooting guides, and landlord-routing, enabling consistent capture of service details and better prioritization of emergency versus routine work. As a result, Ashley Furniture HomeStore’s franchisee reduced non-emergency service time by 76%, cut work-order completion from as long as two months to under two weeks, lowered costs by capturing complete information up front, and realized significant savings through predictive, proactive maintenance with Corrigo.

Ashley Furniture HomeStore