Case Study: Jack in the Box achieves $4.1M in savings over seven years with Corrigo

Jack in the Box - Customer Case Study

Jack in the Box, which manages more than 430 corporately owned and 300 Qdoba-owned restaurants, faced rising costs from unnecessary service calls, frequent “no problem found” dispatches and missed asset warranties that led to minimum $100 charges per dispatch. To address this, the company implemented the Corrigo platform, using features such as self-help guides and diagnostics, warranty management, and provider onboarding to reduce needless external service trips and better track warranty coverage.

Corrigo helped Jack in the Box analyze work orders, create self-help workflows and centralized troubleshooting, automate warranty tracking with $0 not-to-exceed routing to authorized agents, and connect service providers for full visibility. As a result, Jack in the Box saved $787,000 in the first year after automating warranty tracking and avoiding unnecessary calls, and has realized $4.1 million in total savings over seven years using Corrigo.

Jack in the Box

Judy Glasser

Facilities Service Center Manager