Case Study: Safeway achieves tens of thousands of dollars in monthly savings and better-looking, compliant floors with Corrigo

Better-looking Floors, Significant Savings and Reduced Paperwork

Safeway, one of the largest food and drug retailers, faced a costly and opaque floor-care program across more than 1,800 stores: services were performed nightly with no reliable way to verify vendors arrived, staffed correctly, or met contracted quality and time standards. Safeway engaged Corrigo to bring visibility and control to this expensive recurring service, using Corrigo’s platform and a check-in/check-out process (IVR and GPS smartphone-enabled) to capture on-site confirmations and basic performance metrics.

Corrigo implemented mandatory IVR or GPS check-ins and check-outs for every visit, provided store- and national-level visibility, and automated invoice reports with rules to flag or withhold payment for missing or questionable visits. Rolled out to over 1,400 stores, Corrigo’s solution drove near-100% compliance, improved overall floor condition, and delivered measurable savings—tens of thousands of dollars per month—while enabling Safeway to identify vendors meeting brand standards and justify floor-care spend.

Safeway