Case Study: The Student Loans Company transforms back-office processing with OPX from Corporate Modelling Services

The Student Loans Company processes 1.74m applications a year with Corporate Modelling Services

The Student Loans Company, a UK non-departmental public body, faced significant challenges in its back-office operations, including manual work assignment, a lack of skill-based routing, and minimal operational oversight. These issues led to inefficiencies, errors, and an inability to manage demand effectively. To address this, they partnered with vendor Corporate Modelling Services to implement the OPX platform for back-office optimisation.

Corporate Modelling Services implemented their OPX solution, which provided automated skills-based routing, rich operational reporting, and enhanced process management. The initial pilot was a complete success and was rapidly expanded. The results for The Student Loans Company were transformative, processing 1.74 million applications annually across 220 workstreams. Measurable impacts included accurate staff demand modelling that led to a 5-8% reduction in staff needs, a 26% reduction in rework through case linking, and the adoption of modern, flexible working practices.

The Student Loans Company