Case Study: ReAssure achieves lower operating costs and better customer service with OPX from Corporate Modelling Services

ReAssure reduced Operating Costs by 15% with OPX

ReAssure, a specialist in processing legacy life insurance portfolios, faced escalating operational costs and an inability to manage workflows effectively across its multiple sites. Their static structure and lack of management information made it difficult to prioritize work and meet service level agreements. To address these challenges, ReAssure partnered with vendor Corporate Modelling Services to implement their OPX Workflow and Process Management Solution.

The solution from Corporate Modelling Services centered on implementing the OPX platform to provide real-time management information, enable queue management, and introduce new operational principles. This allowed ReAssure to reduce operating costs by 15% initially and then 30% in later years. The project also resulted in a 15% increase in transactions processed per employee, a 10% boost in customer satisfaction, and won a prestigious industry award for excellence.

ReAssure

Mark Feeley

Senior Administration Manager