Case Study: The Student Loans Company transforms processing efficiency with Corporate Modelling Services’ OPX

OPX empowered all 1,800 Processing & Repayments employees to work smarter, more efficiently and to be more customer aware

The Student Loans Company, a UK government-owned organisation, was facing operational inefficiencies and increased risk due to its reliance on manual spreadsheets and basic applications to manage its workflow and a £135 billion loan book. This approach led to errors, difficulties in balancing resources, and a negative impact on the customer experience for students. To address this challenge, they partnered with Corporate Modelling Services to pilot the OPX solution.

Corporate Modelling Services rapidly deployed its OPX platform in a pilot program within just four weeks. The solution provided automated, skills-based routing of work and rich operational dashboards for the Grants for Dependants team. The pilot was a significant success, leading to a wider rollout to 1,800 employees. The implementation empowered the company to process 1.74 million applications annually more efficiently, with marked improvements in productivity, efficiency, and the meeting of SLAs.

The Student Loans Company

Mark Cassidy

Head of Operations