Case Study: WaFd Bank centralizes payments and gains visibility across 230 locations with Corpay One

WaFd Bank Centralizes Payments and Enables Visibility Across 230 Locations

WaFd Bank, a $15 billion regional bank with 230+ branches, faced a highly manual accounts-payable process: branches mailed paper invoices to a central AP team, forcing staff to print, match, staple, and mail checks and spend about 12 hours per week on payment runs—creating delays, lost items, and inefficient use of a five-person AP team. Corpay One was engaged to replace that paper-driven workflow with an electronic payment automation solution integrated with the bank’s Symbeo invoice system.

Corpay One implemented an end-to-end payments workflow that centralized invoice and payment visibility across all locations and enabled non-check payment methods and searchable, auditable payment records. The change let WaFd refocus roughly 30 hours per week on value-added work, shifted 76% of payment volume to ACH/card, generated $81,600+ in average annual rebates (over $500,000 in card rebates to date), and dramatically reduced payment delays and research time. Corpay One’s platform delivered measurable efficiency, control, and cost savings for WaFd Bank.

WaFd Bank

Nikki Augustavo

Accounting Manager