Case Study: Epicentr K launches a customer support Help-bot with Corezoid

Epicentr launches Help-bot with Corezoid and 50+ integrations

Epicentr K, a retail chain, sought to enhance its customer service and digital offerings for shoppers. They partnered with vendor Corezoid, using its cloud operating system and Process Engine technology, to develop a sophisticated help bot.

Corezoid implemented a multi-functional Help-bot for Epicentr K, accessible via Viber and Telegram. The solution integrated over 50 internal IT systems, allowing customers to manage orders, get support, scan items for prices, and more. This provided faster service and new digital conveniences, with the goal of responding to customer inquiries within one minute.

Epicentr