Case Study: Eldorado.ua achieves faster contact center processing with Corezoid

Eldorado.ua cuts contact center workload by a third with Corezoid

Eldorado.ua, a large Ukrainian electronics retailer, faced a challenge in managing the high volume of daily client requests to its contact center. To provide a multi-channel experience and improve service, the company sought to automate its contact center operations and integrate new communication channels. They engaged vendor Sigma Software, which utilized the Corezoid low-code platform for the solution.

Sigma Software developed and implemented an automated client communications system using the Corezoid platform. The solution integrated a digital workplace for operators with chatbots and other interfaces. This resulted in the contact center's workload decreasing by a third and development costs being reduced by at least 50%. The system was launched in just a few weeks, significantly improving request processing time and client experience for Eldorado.ua.

Eldorado.ua