Case Study: a US-based electrical power services provider achieves scalable IT support and improved operations with Coretelligent

Electrical Power Services Provider boosts ticket resolution by 67% with Coretelligent

A US-based electrical power services provider, experiencing rapid growth after a private equity acquisition, needed a strategic partner to overhaul its IT operations. The company required a scalable IT framework to improve user support and foster innovation across its North American locations. They partnered with Coretelligent for its comprehensive Managed IT Services.

Coretelligent implemented its Core360 solution, providing weekly onsite and continuous remote support for nearly 2,000 users. By replacing an outdated ticketing system, Coretelligent boosted ticket resolution by 67% and achieved a 90% Customer Satisfaction score while effectively handling over 2,786 support tickets per month.