Case Study: upGrad achieves 75% productivity gains with CoreStack

How upGrad Improved Team Productivity by 75% and Net Promoter Score by 7%

upGrad, India’s largest online higher education company, needed a better way to provision and manage cloud-based training labs as it grew rapidly. Its teams faced challenges with learner onboarding, minimal setup time for labs, unstable big data environments, lack of visibility into lab usage, and no dedicated in-house team to manage scalable lab infrastructure. To address this, upGrad turned to CoreStack and its CLaaS platform.

CoreStack implemented automated lab provisioning, de-provisioning, monitoring, remediation, usage reporting, and auto-scaling Big Data clusters, along with LMS integration and weekly analytics. The results were strong: team productivity improved by 75%, Net Promoter Score increased by 7%, cloud infrastructure costs were reduced by over 50%, and the platform supported 500+ concurrent learners on large datasets.

UpGrad

Aditi Suvarna

Senior Delivery Manager