Case Study: Leading Customer Service Software Provider achieves high-performance, low-latency communications and superior end-user experience with CoreSite

Leading Customer Service Software Provider - Customer Case Study

A leading customer engagement software provider that supports major global brands struggled to scale its infrastructure and maintain low‑latency, reliable communications from a single, limited data center. With few network providers available and insufficient power and density, the company faced performance bottlenecks, higher latency, risk to backup/recovery and compliance, and constraints on adding new users without degrading the customer experience.

The company migrated to CoreSite’s colocation and interconnection platform across multiple edge markets, gaining high‑density data center capacity, flexible usage‑based billing, and physical proximity to customers. With direct access to 450+ network providers and 325+ cloud services, it achieved lower latency and better app performance, cost‑effective scaling without buying additional cages or floors, and improved customer acquisition and retention.