Case Study: NS Dutch Railways achieves consistent passenger information across all touchpoints with CoreMedia

NS Dutch Railways unifies 1.1M daily app visits with CoreMedia

NS Dutch Railways (Nederlandse Spoorwegen), the national railway operator of the Netherlands, faced a challenge with fragmented content across its many digital touchpoints. Multiple disconnected CMSs led to inconsistent traveler information, staff inefficiencies, and IT complexity. To resolve this, NS partnered with vendor CoreMedia to build a unified, headless content platform.

The solution implemented by CoreMedia established a single source of truth for content, which is now delivered consistently to the NS website, mobile app, internal knowledge bases, and customer service tools. This headless architecture, supported by a unified content model and standardized workflows, ensures resilient performance under heavy traffic. CoreMedia enabled NS to unify its content and teams, serving over 1.1 million daily app visits and 550 thousand daily website visits with consistent, real-time information.

NS Dutch Railways (Nederlandse Spoorwegen)