Case Study: Simplicity VoIP achieves scalable growth and streamlined operations with CoreDial

How Simplicity VoIP Keeps Its Customers Top Priority by Leveraging an Integrated Software Platform

Simplicity VoIP, a regional hosted VoIP telecommunications provider serving SMB and enterprise customers in the mid-Atlantic, needed a simpler way to manage billing, administration, and interoperability across multiple communication platforms. As the company grew, its mix of vendors made it difficult to support subagents and stay focused on delivering the high-touch customer service it was known for. It turned to CoreDial for a more reliable, cloud-based communications platform.

CoreDial’s SwitchConnex private-label SaaS platform streamlined Simplicity VoIP’s billing and administration while giving it access to hosted PBX, VoIP, SIP trunking, and UCaaS services from one system. With CoreDial, Simplicity VoIP expanded from serving 20–25-seat customers to taking on accounts with up to 200 seats, opened new industry verticals, and improved profitability with scalable service delivery and strong support from CoreDial.

Simplicity VoIP

Ben Humphreys

President and CEO