Case Study: Sound Credit Union achieves faster digital banking transformation with Core10

Core10 Helps Sound Credit Union Shore Up Resilience and Readiness

Sound Credit Union, a financial institution headquartered in Tacoma, WA, faced the challenge of modernizing its manual loan and account opening processes. Outdated, point-to-point code connections hindered its ability to integrate new digital solutions with its core banking system. Sound engaged the vendor Core10 for their custom API development services to address this and build a more flexible integration strategy, as their internal team lacked the bandwidth for the project.

Core10 developed a set of modern, flexible APIs for the credit union, which allowed for easier integration with partners like their digital banking provider, Symitar Episys. This solution eliminated the need for extensive middleware, resulting in substantial cost savings. The new APIs enabled Sound's own developers to build internal tools that improved efficiency, such as a faster loan processing system, and prepared the credit union to successfully handle a significant surge in digital banking usage during the COVID-19 pandemic.

Sound Credit Union

Martin Walker

VP of Innovation and Digital Experience