Case Study: Wales & West Housing Association reduces certificate production time with Core Technology Systems

Wales & West Housing Association cuts certification time from weeks to hours with Core Technology Systems

Wales & West Housing Association, a provider of affordable homes, faced a challenge with its manual process for handling gas and electrical safety inspection certificates. This outdated system required field engineers to mail paper forms to head office, where staff would manually re-enter the data, leading to potential errors, lost forms, and a significant drain on resources. Core Technology Systems, through its Velocity IT team, implemented a mobile solution to address this.

Core Technology Systems designed and implemented a mobile solution using tablet devices and Microsoft Dynamics. This allowed engineers to complete forms on-site, with data syncing automatically to the back-office system to generate certificates instantly, even working offline. The solution reduced the certification process from weeks to hours, eliminated data re-entry and lost surveys, and improved both team productivity and regulatory compliance.

Wales & West Housing Association