Case Study: Cunningham Lindsey achieves streamlined claims management with Core Technology Systems

Cunningham Lindsey manages claims across 600 sites globally with Core Technology Systems

Cunningham Lindsey, a global loss adjusting and claims management company, faced the challenge of implementing a new case management system to handle complex insurance claims across its global network. They engaged Core Technology Systems (formerly Velocity IT) on a consultative basis to collaborate on this project. The objective was to create a process-driven system that could integrate with back-office client systems and streamline the claims adjustment process.

Core Technology Systems implemented a K2-built case management solution that provides a single platform for managing claims from initiation to conclusion. The system offers 360-degree visibility into the loss adjustment process and features automated workflows, such as attaching evidence from claimant emails directly to case files. The result is an easy-to-use system that allows loss adjusters to manage claims effectively and address process changes quickly, ensuring clients receive the fairest claim outcomes.

Cunningham Lindsey