Case Study: Travelport achieves significant cost savings and operational efficiency with Corcentric e-invoicing

Travelport Achieves Substantial Cost Savings and Improved Visibility and Control into Invoicing Process

Travelport, a global Travel Commerce Platform integrated with over 400 airlines, 650,000 hotels and 35,000 car rental locations, faced costly, time-consuming manual invoice printing, labeling and posting across multiple countries, rising customer demand for electronic invoices, and legal requirements for qualified digital certificates. After an initial PDF/email attempt proved inadequate, Travelport engaged Corcentric to deliver an automated e-invoicing and combined print-and-post solution.

Corcentric implemented a scalable, template-driven platform that unified email, portal self-service and localized print/post delivery, rolling the solution out from one country to 38. The Corcentric deployment delivered measurable benefits: several days saved per month, significantly lower cost per invoice, improved customer experience and fewer service calls; Travelport now distributes over 25,000 electronic invoices monthly (estimated savings of >£4.70 per invoice, roughly £117,500/month) and handles documents for over £4.3bn in payments.

Travelport

Jeff Esprit

Business Process Improvements Manager