Case Study: Suburban Propane achieves rapid AP automation, major labor savings and 94% accuracy with Corcentric's Cor360 Approval Workflow

Suburban Propane Powers Up with AP Automation

Suburban Propane, a nationwide energy marketer serving ~1.1 million customers through 668 locations, faced a surge in accounts payable volume after acquiring another propane division that doubled its invoices. The company’s AP team was burdened by manual, slow multi‑regional approval processes (mail, fax, email) and temporary staff, so it sought an automated workflow and selected Corcentric’s Cor360 Approval Workflow to scale approvals, retain invoices long‑term, and provide vendor/customer portals.

Corcentric implemented Cor360 Approval Workflow as an out‑of‑the‑box solution—delivered in about 75 days—automating multi‑step approvals, adding a vendor portal and 10‑year retention, and replacing manual tax and check‑request processes. The result: Suburban Propane now processes 16,000–24,000 documents per month, achieved 94% accuracy within two months, eliminated ten temporary hires and reduced core AP staff by 25%, and regained hours of labor and faster, more reliable invoice processing thanks to Corcentric.

Suburban Propane

Helene Fischer

Assistant VP - Accounting Operations