Case Study: Suburban Propane Streamlines AP and Reduces Staff with Corcentric Cor360 Approval Workflow

Suburban Propane cuts AP workload by 25% with Corcentric

Suburban Propane, a nationwide propane distributor, faced a major challenge when its acquisition of another company instantly doubled its invoice volume. Their manual, mail-based approval process was slow and unreliable, causing delays and overwhelming their AP department. To scale responsibly, Assistant VP Helene Fischer sought an automated workflow solution and chose Corcentric's Cor360 Approval Workflow.

Corcentric implemented its solution, which met Suburban Propane's complex requirements, in just 75 days. The Cor360 system automated their multi-step approval process, accepted invoices via multiple methods, and included a vendor portal. The results were significant: Corcentric helped eliminate 10 temporary staff and reduce the core AP staff by 25%, while processing between 16,000 and 24,000 documents per month with a 94% accuracy rate for a custom tax process.

Suburban Propane