Case Study: Isuzu streamlines billing and improves dealer payments with Corcentric Managed AR

Isuzu Commercial Truck of America drives parts sales and fleet satisfaction with streamlined billing

Isuzu Commercial Truck of America needed a better way to manage parts billing across a dealer network of more than 300 independent dealers. Inconsistent invoice formats and manual payment processes created confusion for fleet customers, slowed payments for dealers, and made it harder to keep parts sales within the Isuzu network. Isuzu turned to Corcentric’s Managed Accounts Receivable solution to simplify order-to-cash operations.

With Corcentric Managed AR, Isuzu centralized invoices in one place and standardized the billing experience for dealers and fleet customers. The company piloted the program with a major fleet customer and saw stronger billing efficiency, customer satisfaction, and dealer parts sales, then began expanding it to more fleets. The program also helped reduce payment delays and improve the accuracy of billing for customers buying parts.

Isuzu

Christopher Bishop

AfterSales Developement Manager