Case Study: JAGO achieves scalable, cost-effective observability with Coralogix

Jago’s journey towards scalable APM and enhanced observability with Coralogix

Bank Jago (JAGO), a tech-based bank in Indonesia, needed a more scalable observability approach for its cloud environment. Its platform engineering team was struggling with separate logging and tracing tools, frequent context switching, data silos, difficult troubleshooting across Kubernetes applications, and high tracing costs that limited growth. They also wanted a solution aligned with their open-source stack, including OpenTelemetry.

Coralogix provided a unified full-stack observability platform for logs, metrics, and traces, including APM, infrastructure monitoring, log analytics, and SLO monitoring. With Coralogix’s TCO optimizer, archive storage, and support for OpenTelemetry and Fluent Bit, JAGO reduced observability costs, stored 80% of telemetry in low-cost cloud storage, and scaled to 20TB of daily data ingestion. The team gained better trace visualization, faster log queries, stronger log-trace correlation, and broader visibility across services and databases, improving troubleshooting and performance monitoring.

JAGO

Adelwin Handoyo

Head of Infra and Platform