Case Study: Khatabook improves observability and incident response with Coralogix

How Khatabook Built Observability into their System, Processes, and Culture

Khatabook, a fast-growing financial services SaaS platform serving millions of merchants across India, needed a more reliable way to manage observability as its systems scaled. The company migrated from an in-house log management setup to Coralogix to improve visibility, support on-call incident response, and reduce the operational burden on its engineering and DevOps teams.

With Coralogix’s fully managed observability platform, including Logs2Metrics and support for custom metrics, Khatabook improved monitoring, alerting, and troubleshooting across critical services like OTP, DNS, and loan APIs. The move helped more than 60 engineers adopt the platform, saved the team about half a day of work each week, reduced observability maintenance by roughly 2 days per month, and significantly improved MTTI and MTTR while also lowering overall cost.

Khatabook

Rajeev Kumar Sharma

Director of Engineering