Case Study: a global pharmaceutical research and development organization raises the strategic profile of library services with Copyright Clearance Center Managed Knowledge Services

Global Pharmaceutical Research & Development Organization adds 15-year library expertise with Copyright Clearance Center

The customer, a global pharmaceutical research & development organization, faced a challenge in raising the strategic profile of its library services. The head of Strategy and Operations needed a qualified information management professional to support researchers, manage the information budget, and promote resources, but lacked the internal expertise to hire for this non-core capability. They turned to vendor Copyright Clearance Center (CCC) and its Managed Knowledge Services for a solution.

CCC provided a workable and affordable solution by hiring an experienced Library Portfolio Support Manager to serve as an extension of the customer's team. This strategic professional from CCC came ready to hit the ground running, enabling the operations director to focus on more strategic priorities without increasing internal headcount. The customer expressed confidence in CCC's ability to understand their needs and provide strong recommendations.