Case Study: OneSupport achieves 173% subscriber growth and rapid hiring with Copper

How OneSupport Supports 173% Growth and Rapid Hiring with Copper

OneSupport, a TeleNetwork subsidiary that provides outsourced tech support to consumers and small-to-medium businesses, was experiencing rapid expansion across its B2B and B2C operations. With roughly 100 sales and 125 support agents and headcount growing daily, the company needed a CRM that integrated seamlessly with G Suite, preserved data ownership, required minimal training, and could scale to support heavy, fast-paced hiring and onboarding.

OneSupport implemented Copper—a native G Suite CRM that was deployed in two weeks and required no coding—consolidating the team on a single platform that automates administrative work and simplifies onboarding. Licenses scaled from 25 to 115 as hiring accelerated (10–15 sales hires per week), and active subscribers grew from 5,900 to over 16,000 in a year (173% growth). Real-time leaderboards and pipeline visibility from Copper improved adoption and sales performance across the team.

OneSupport

Roger Martin

VP of Operations