Case Study: CaixaBank achieves faster Salesforce deployments and transformed customer experience with Copado

How CaixaBank transforms customer experience with Salesforce

CaixaBank, the leading financial group in Spain with around 21 million customers and a digital-first strategy, moved its contact center to Salesforce and faced the challenge of scaling DevOps across more than 20 development environments while coordinating multiple partners to maintain exceptional digital customer experience. To achieve this, CaixaBank engaged Copado to support its Salesforce transformation and centralize release management.

Copado implemented its native DevOps for Salesforce—integrating release planning, testing, compliance, Git integration and pipelines—to simplify multi-project releases and partner collaboration. The result: deployments dropped from six–eight hours to under four hours, monthly go-lives became routine, conflicts are identified sooner, onboarding times shortened, and CaixaBank gained improved productivity, predictable releases and a more unified customer experience.

CaixaBank