Case Study: Baptist Health achieves 70% reduction in release time with Copado

Helping Baptist Health Cut Release Time by 70% Copado DevOps

Baptist Health, the largest health care organization in northeast Florida with 200+ facilities and 10,000+ employees, had expanded Salesforce across call center, marketing and service lines but its Information Services team was still using changesets and a waterfall approach—no true source control, inconsistent sandboxes, manual backups, and releases every 3–4 months that caused missed deadlines and heavy night/weekend work. To meet security requirements and enable agile development, they selected Copado (Copado DevOps), a native Salesforce solution.

By implementing Copado, Baptist Health put source control in place, integrated JIRA ticketing, added quality gates and user-story–level testing, and gained a clear UI for troubleshooting; what once required three people and months is now handled by one person and completed from development to production in about three weeks—cutting release time by roughly 70%. Copado also improved rollback capability, release visibility, and faster code delivery to patient service and billing teams, which helped boost call center productivity.

Baptist Health

Sam Bartlett

Systems Architect, CRM