Case Study: AVSANT achieves 100% client satisfaction with Coordinate

AVSANT Achieves 100% Client Satisfaction with Coordinate

AVSANT, an AV/IT services provider for large clients across Texas and the South, faced significant challenges managing complex projects. They relied on a cumbersome mix of industry-specific software and Outlook, which lacked a client portal and caused critical tasks to be missed. This led to poor visibility, an overburdened support team, and difficulty holding clients accountable, threatening project timelines and budgets.

The vendor CoordinateHQ implemented its solution to fuse project management and client communication into a single platform. This provided a client portal that empowered customers to find information themselves, creating transparency and accountability. The results for AVSANT were transformative, including 100% client satisfaction, exponential time savings, a near-total elimination of service inquiries, maximized labor utilization, and significant top- and bottom-line growth.

AVSANT

Seth Forbus

Senior Project Manager