Case Study: Acme Distribution achieves real-time carrier visibility and faster delivery updates with Coolfire

Denver-based logistics provider goes full speed with collaboration technology

Acme Distribution, a Denver-based logistics provider, was struggling with a lack of real-time visibility into its third-party carrier shipments. Their challenges included an inability to get live updates from drivers on the road, provide timely status reports to customers, receive late-load notifications, and manage critical shipping documents, which hindered their ability to scale. They engaged Coolfire to implement its collaboration platform to address these issues.

The Coolfire solution provided Acme with a centralized dashboard for real-time tracking and communication with all its carriers. This streamlined operations, saving an estimated 10 minutes per carrier inquiry and enabling instant customer updates. The platform also simplified the uploading and management of essential documents like bills of lading and proofs of delivery. As a result, Coolfire provided the full visibility Acme needed to improve service quality and efficiency.

Acme Distribution

Erica Martinez

Assistant Transportation Office Manager