Case Study: Ciox Health improves engagement and KPI performance with Cooleaf

Ciox - Customer Case Study

Ciox Health, a healthcare technology company with a team of nearly 10,000 distributed employees, faced challenges in making its core values meaningful and creating a unified culture. They lacked visibility into regional management tactics and a scalable way to recognize employees or tie engagement to key performance indicators. Ciox partnered with Cooleaf to address these issues and implement a data-driven approach to improve morale and business metrics.

Cooleaf provided a multi-pronged solution involving a platform for recognition, system-integrated incentives for KPIs, and programmatic experiences. This allowed Ciox to bring its core values to life and reward employees for achievements. The results were significant, with teams achieving 30-60% improvements in productivity, quality, and customer service KPIs within months. Over 90% of employees reported increased motivation from the Cooleaf-powered recognition program.

Ciox Health

Shrestha Taylor

VP of Human Resources