Case Study: Crum & Forster achieves faster submission processing with Convr

Crum & Forster cuts submission processing time by 50% with Convr

Crum & Forster, a commercial property and casualty carrier, sought to digitally transform its manual and labor-intensive submission intake process for its Surplus and Specialty Lines Division. The challenge required a flexible solution capable of processing data from various unstructured sources like email threads, not just standard ACORD forms. To meet this need, they partnered with Convr and implemented its d3 Intake platform.

Convr's d3 Intake solution used intelligent document processing to automatically ingest and organize submission data, which drastically reduced manual entry. This allowed Crum & Forster to cut its submission processing time by 50%, achieving same-day turnaround. Furthermore, the efficiency gains enabled the company to redeploy 40% of its clearance team to higher-value roles and 20% of its operations team into revenue-generating underwriting positions, aligning human resources with growth goals without additional spend.

Crum & Forster