Case Study: Columbia Insurance Group accelerates underwriting and reduces agent friction with Convr

Columbia Insurance Group saves 2,500+ underwriting hours with Convr

Columbia Insurance Group, a mutual insurance company, faced challenges with manual underwriting processes that limited their capacity to quote new business, resulted in slow turnaround times for agents, and created inconsistency in risk evaluation. To address this, they partnered with Convr and implemented its d3 Answers and d3 Risk 360 AI-driven decision science solutions to enable straight-through processing and provide a holistic view of risk.

The solution from Convr allowed Columbia to automate a significant portion of its underwriting for small business policies. This resulted in 28% of SMB policies being issued via straight-through processing. Most notably, underwriters saved 20 minutes per submission, totaling more than 2500 hours in the past year, which allowed them to focus on higher-value work and building customer relationships.

Columbia Insurance Group