Case Study: Largest Metal and Glass Packaging Company achieves 100% tender acceptance and reliable Just-In-Time coverage with Convoy Guaranteed Primary

Just In Time service for Just In Time need

Largest Metal and Glass Packaging Company, a global packaging manufacturer operating nearly 90 facilities in over 22 countries and running Just-In-Time production, faced rising RFP administration costs, frequent costly repricing, and last‑minute shipping needs (often under 24 hours) that pushed them into expensive spot-market coverage and degraded service. To address these challenges, they engaged Convoy and piloted Convoy’s Guaranteed Primary program for short‑lead‑time tenders on select lanes.

Convoy’s Guaranteed Primary delivered fast, reliable JIT coverage with measurable impact: in 2021 Convoy completed more than 2,700 shipments across 13 lanes with 100% tender acceptance, and in Q1 2022 completed over 1,300 shipments at a 100% acceptance rate; the program has since expanded to additional lanes including most of the West Coast network and the customer’s largest lane. Convoy also provides automatic cross‑lane rate updates that pass savings to the shipper as markets soften, plus monthly transparency reports and collaborative lane analysis and batching to optimize forecasting and costs.