Case Study: J.R. Butler achieves reliable, low-damage long-haul freight shipping with Convoy

From Sheer Frustration to High Satisfaction with Convoy

J.R. Butler, a Denver-based commercial glazing contractor expanding into other states, faced rising freight costs, frequent shipment damage (tarps buffeting and destroyed trailers), and intensive coordination time after moving from local flatbeds to dry vans. To gain better visibility and reliability for its long-haul shipments, J.R. Butler partnered with Convoy and began using Convoy’s online portal and shipment platform for 24/7 supply-chain visibility.

Convoy implemented real-time tracking, proactive late‑truck alerts, accurate ETAs and a shipper‑rating system that drivers use to review facilities. With Convoy, J.R. Butler can see truck locations (e.g., know when a truck is 30 minutes away), receive advance notifications when delays occur, and share reliable arrival times with crews—improving on-time performance for roughly 10 trucks a week, reducing coordination workload and shipment damage, and converting field teams into strong proponents of dry‑van deliveries.

J.R. Butler

David Muench

Assistant Project Manager