Case Study: Waiākea Hawaiian Volcanic Water achieves reliable on-time deliveries and huge time savings with Convoy

A huge time saver for logistics managers

Waiakea Hawaiian Volcanic Water, based in Hilo, struggled with fragmented transportation—using six different brokers and many one‑off carriers—which made getting consistent rates, service, and safe handling for heavy, puncture‑prone pallets (up to 2,100 lb) difficult. Supply chain manager Alex Alegria adopted the Convoy shipper platform, a digital freight marketplace, to streamline carrier booking, tracking, and load management.

Convoy’s marketplace sources carriers, provides real‑time tracking and load photos, intervenes on delays, and delivers analytics and appointment booking so Alegria can manage six to 20 truck moves per day from a single interface. As a result, Convoy helped Waiakea achieve consistent on‑time or early deliveries, reduce carrier fragmentation, boost customer trust and orders (driving financial gains), and save significant manager time.

Waiakea Hawaiian Volcanic Water

Alex Alegria

Supply Chain Manager